Terms & Conditions for Online Orders

Definition

The “Seller” refers to Truck Tyre Solutions Ltd. Registered in England 2567157
The “Buyer” means or refers to the other party to the transaction who has accepted the quotation of the Seller or ordered the goods.
The “Goods” means any items or services that the Seller is to supply or has supplied to the Buyer.
The “Order” means or refers to the online, written or verbal request for goods made by the Buyer to the Seller. Written requests include letter, fax and email.

Orders

The Buyer shall be responsible to the Seller for ensuring that all adequate information and specifications are provided to the Seller in sufficient time.
If it is a pre–requisite of the Buyer that order numbers are quoted on all invoices related to the transaction then it is the responsibility of the Buyer to provide a valid order number at the point of placing the order. Failure by the Buyer to supply a valid order number shall not remove the Buyer’s liability to pay within the stated payment terms.
No order that has been accepted by the Seller may be cancelled by the Buyer without the agreement of the Seller. The Seller shall be entitled to reclaim from the Buyer any costs that have been incurred in executing the Order.

Prices

All prices quoted/shown are in GBP exclusive of VAT unless otherwise stated. All prices are subject to change until agreed at time of order.

Delivery/Collection

The Buyer can choose to have the Order delivered at the prevailing rates which can be found on the Order page or collect the goods from our warehouse at no charge.
If the Buyer refuses to accept a delivery that has been properly delivered in accordance with the Order or collect the goods from our warehouse which have been properly set aside in accordance with the Order, the Seller shall be entitled to recover from the Buyer any costs that have already been incurred in executing the Order.
In no circumstances shall the Buyer be entitled to recover costs, loss of profits, indirect and consequential loss or damages arising in connection with delivery time or from non–delivery of the goods.
The Buyer shall count and examine the Goods immediately on receipt and notify the Seller of any shortages or defects within 2 days of delivery. If no notification is made within the said period, then the Order shall be deemed to have been fulfilled. Shortages and defects that are notified within the said period shall be resolved by mutual agreement between the Seller and the Buyer.

Carriage

If a carriage charge is applicable, details of any carriage charge will be given at time of order.

Returning Goods

Any Goods that are returned must be done so within 14 days and with the prior agreement with the Seller. A credit note will only be raised if the goods are accompanied by a returns note and in the same condition as originally supplied. Where Goods have been properly delivered in accordance with the Order and are subsequently returned by the Buyer subject to agreement, the Seller reserves the right to levy a charge of 10% of the Goods sale value. It is the Buyers responsibility to arrange and cover costs of returning goods to our warehouse. Refunds will be processed within 7 working days.

Warranty returns

Complaint tyres sent back to Truck Tyre Solutions Ltd will be subjected to manufacturer inspection which can take up to 8 weeks. The tyre will be paid at % of tread remaining, if found to be faulty. The decision of the manufacturer is definite. Refunds will be processed within 7 working days after the manufacturer report is received.

Title of Goods

Title of all goods delivered by the Seller will only pass to the Buyer upon receipt of payment in full. The Seller reserves the right to reclaim delivered Goods by whichever means necessary from the Buyer should the Buyer fail to pay by date requested by the Seller.

Insurance of Goods

The risk of loss or damage in the goods shall pass to the Buyer upon receipt of delivery from the Seller and it is the responsibility of the Buyer to ensure that sufficient insurance is in place to cover the full value of the Goods delivered.

Payment

Payment for Goods is due in accordance with the agreed payment terms at the time of the Buyers account being set up or at the time of order. When payment for goods remains outstanding by the due date, the Seller retains the right to levy a charge of 3% per month over base rate on the amount outstanding until payment is received. The Seller also retains the right to cancel or suspend any outstanding orders or deliveries to the Buyer until all outstanding amounts have been paid.
The Seller reserves the right to offset any amount owed by the Buyer against any outstanding amount owed by the Seller to the Buyer.
The Buyer is responsible for any costs, legal or otherwise incurred when collecting the outstanding amounts due to the Seller from the Buyer.

Monitored Calls

Your calls may be recorded for monitoring and training purposes.